New Release Stream are going down, Why?

[KeKe2020]

Artist Account/USA

Issue with new release streams.

Hi, I'm having an issue with my streams on my new release. Seems when as soon as I check the stats prior to the day after day seem correct. Then I take second look and the streams go back down to the previous day count and begin stream count from the old count stats. Do anyone no why this is happening. Is this a system error. Please help. Thanks

[Mario · Accepted solution]

Hey @KeKe2020,

Thanks for reaching out about this here in the Community. 

It'd be great for you to take a look at the Stats section of the Spotify for Artists FAQ page if you'd like to know more about how often your stats get updated and how your streams are counted. You'll find this info and more regarding your stats here. 

If you still have questions, you can reach out to the Artist support team by clicking on the orange CONTACT US button on the bottom of the page. 

Hope you'll find this useful. Let us know if there's anything else we can help with. 

Have a nice day!

[Atari_Gangster]

That’s not a solution. You didn’t answer the question and I looked at the link. It does not address this issue nor does a search bring up any results. 

[HaidenBraun]

Right, what kind of automated help is that

I’m experiencing a similar issue 😞 

[c4udex]

Same issue. Had my first release and my streams went down by 50 over night (no ads campagn, just spread within family&friends). 

[bellaaron]

Having the same issue and my search bears no results