New User - Spotify hasn't shown any Facebook friends

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Re: New User - Spotify hasn't shown any Facebook friends

Music Fan
So what should i do? My free trial has finished and i'm not getting any answer from you, i want to get the premium service but i won't if this issues is not solved.
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Re: New User - Spotify hasn't shown any Facebook friends

Community Legend

@emorlet1803 wrote:
So what should i do? My free trial has finished and i'm not getting any answer from you, i want to get the premium service but i won't if this issues is not solved.

Hey again 🙂 

 

What version of the Spotify app are you using? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: New User - Spotify hasn't shown any Facebook friends

Music Fan
I dont think this is a bug in the app because it happens on ipad, iphone and windows. app version 0.6.4.2
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Re: New User - Spotify hasn't shown any Facebook friends

Community Legend

Strange, would you be able to post your username or a link to your profile here? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: New User - Spotify hasn't shown any Facebook friends

Music Fan

I start session with my facebook account -snip-

 

[Mod edit: Removed email address]

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Re: New User - Spotify hasn't shown any Facebook friends

Roadie

I've taken a look at your account emorlett1803 and it all appears to be in order. The Facebook connection doesn't appear to be broken at all.

 

When did you last reinstall the app? Please try it again, on both platforms - and let us know how you get on. It may just be a temporary thing or something stuck in the cache from what I can tell.

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

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Re: New User - Spotify hasn't shown any Facebook friends

Music Fan
I've already done that, i even restored my iphone to factory defaults and nothing, i think its an account issue. I have two accounts, one with emorlet1803@hotmail.com (facebook) and another with emorlet1803 wich its not attached to any facebook account.
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Re: New User - Spotify hasn't shown any Facebook friends

Roadie

@emorlet1803 wrote:
I've already done that, i even restored my iphone to factory defaults and nothing, i think its an account issue. I have two accounts, one with emorlet1803@hotmail.com (facebook) and another with emorlet1803 wich its not attached to any facebook account.

At this stage you probably should get in touch with us by email (via our contact form) and we'll handle this further and escalate as necessary. Thanks!

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: New User - Spotify hasn't shown any Facebook friends

Casual Listener

same problem here. Got a premium account and I am pretty disappointed, because this feature was the reason to get it.

 

Version 0.9.1.53.g876fa9df

 

Tried out almost everything with deleting the app, login/logof etc. Nothing works.

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Re: New User - Spotify hasn't shown any Facebook friends

Community Legend

@babyridemehard wrote:

same problem here. Got a premium account and I am pretty disappointed, because this feature was the reason to get it.

 

Version 0.9.1.53.g876fa9df

 

Tried out almost everything with deleting the app, login/logof etc. Nothing works.


Hey 🙂 

 

Is it no friends in the Follow tab is your issue? Or is your social bar just blank? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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