New account signup is hanging.

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New account signup is hanging.

whanau_marama
Casual Listener

Hi there.

 

Am trying to set up a new account for my son as we have just upgraded to a family account. Have entered all the information required and clicked signup. After that a wheel spinny thing stays on the screen and nothing happens.
The reCAPTCHA times out and we need to start again after about 5 minutes. Any ideas?

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Re: New account signup is hanging.

Sylvi3
Casual Listener

Hi @alibee1

I had the same issue last week. And after long hours I realized the problem was that I:

1. Invited my son to the family plan

2. Tried to set up his account at Spotify.

 

For some reason, if you do it like that it will not work. What you have to do is:

1. Set up the account, making sure the email address you're trying to set up has not been invited to a family plan before

2. Invite to the family plan

 

Hope this helps,

Sylvi

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28 Replies

Re: New account signup is hanging.

LoganHelps
Composer

HI! You might want to try creating the account on a different device if possible, also are you sure everything is correct ex email is same in both boxes? Sorry this has happened!

Re: New account signup is hanging.

whanau_marama
Casual Listener

Hi there.

 

Have tried on my desktop, wifes macbook, sons laptop, my phone and still no luck. I'm 100 percent sure the email addresses are the same. Usually it would error out straight away if the emaill addresses were not the same so that won't be it. This is getting frustrating as I'm paying for a family account and can't even sign my family up to it.

Re: New account signup is hanging.

psycodad68
Newbie

Exact the same here...

I guess that if the birth year of your child ist to young then the registration hangs. Annoing is that all further tries to register the same e-mail address with a older birth year hangs also....

Come on guys, we need a solution for that...

Re: New account signup is hanging.

massesaurus
Newbie

Same problem here. Very frustrating. Tried IE, Chrome, PC, Android...nothing.

 

Re: New account signup is hanging.

simpar
Newbie

I have tried different PCs (linux and windows) different browsers (IE, chrome, firefox) and I am getting the same problem. IE From the https://www.spotify.com/us/signup/ page, when I fill out all the details and press sign-up, I get the spinning wheel and nothing happens.

 

Please fix / advise as to next steps.

 

Re: New account signup is hanging.

wartist
Gig Goer

Hope the following info will help developers to debug the issue.

Steps to reproduce:

1. Navigate to spotify.com/int/signup

2. Fill all the required fields with respective data.

3. Click on "SignUp" green button.

Actual result:

Infinite loading spinner appears. 

sign-up-for-spotify.php API call responds with

status code: 400

message: Bad Request

Response body:

errors: [{code: 15,

             field: locale,

             message: "Value is missing",

             translatedMessage: "Your username contains characters that we don't allow"}]

 OS: MacOS Sierra 10.2.6

Browser: Chrome 60

 

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Re: New account signup is hanging.

wartist
Gig Goer

@Rorey could you please have a look and escalate?

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Re: New account signup is hanging.

CryticalAce
Community Legend

Hey @whanau_marama,

 

Have you tried to remove the underscore from the username?

Have you tried any other usernames to see if that resovles anything?

Do you have any VPN, adblocker or something you may have changed in your router settings?

 

Let me know as much information as you can and I'll look into finding a solution!

 

Best,

Jordan 

Re: New account signup is hanging.

wartist
Gig Goer

I have tried to signup without VPN and AdBlocker without success.

VPN appeared to be not a problem, but a solution. When I tried using VPN everything was successful. My location is Kyiv, Ukraine. I tried VPN for Berlin, Germany.

--------------------------------------
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If this solved your issue - Mark it as a solution!
If you like my post - click Like!
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What's a Spotify Rock Star, and how do I become one?

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