Am trying to set up a new account for my son as we have just upgraded to a family account. Have entered all the information required and clicked signup. After that a wheel spinny thing stays on the screen and nothing happens.
The reCAPTCHA times out and we need to start again after about 5 minutes. Any ideas?
Solved! Go to Solution.
I had the same issue last week. And after long hours I realized the problem was that I:
1. Invited my son to the family plan
2. Tried to set up his account at Spotify.
For some reason, if you do it like that it will not work. What you have to do is:
1. Set up the account, making sure the email address you're trying to set up has not been invited to a family plan before
2. Invite to the family plan
Hope this helps,