New email can't get onto account

[rdelrosso]

Plan

Free

Country

US

Device

iPhone 6S

Operating System

iOS 10

My Question or Issue

I was logged out of my account and do not know the password. I tried the password reset multiple times but just now realized that I had used my old email that I can not get onto anymore. I'm wondering if there is any way I can get back onto that account so that I can get my private playlists back. 

[OneByBoo]

Hey there @rdelrosso,

thanks for posting in the community !

In cases of old accounts or e-mail used for them it's best if you reach out to support through this contact page and have them take a closer look.

Hope this helps 😃

[rdelrosso]

Thanks so much for your advice but I’ve already been on that site and tried every method of searching for help. I even sent in a support request and got back an email just telling me to go on this website and look for my question/make a post. 

[OneByBoo]

Hey there @rdelrosso,

thanks for the update.

Please DO respond to the mail you got explaining your issue.

Let me know how it goes 😃