New family account merged with existing

New family account merged with existing

Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created her a new account. But when she logs in with her email, it shows my playlists and such. It says she has a separate account and its under a new email. But whenever she is listening to it, I can't, and vise versa. It seems to be all one account, but mine has my username and email, and hers has her username and email.

 

Is there a way to fix this?

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1 Reply

Hey there @kaylaine4110

thanks for posting !

 

Please (both you and your sister) visit your account page over at Spotify.com, enter your account overview and click "Sign Out Everywhere".

 

Then please use this help page to locate all accounts listed with your details to make sure you have seperate account and that you're using the right credentials to log in.

 

Let me know what you find 🙂

OneByBooRock Star 19
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