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New password- can't reach old email

New password- can't reach old email

My current account is connected to an email adress that I can no longer get in to (previous job email)- I cannot remember my old password, but I am able to log in using facebook. The problem is that it is not possible to edit my profile without knowing the password, and it is not possible to change the password without knowing the old one. if I try to reset the password an email is sent to the email account I no longer access.... HELP!

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1 Reply

Hey @Inaoy, welcome to the Spotify Community!

 

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what we can suggest.

 

Let us know how it goes and if you have any other questions.

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