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New password not working after reset

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New password not working after reset

Visitor

Plan

Premium

Country

USA

Device

Note 9 and Desktop PC

Operating System

Android Version 9 and Windows 10

 

My Question or Issue

I believed somebody else may be using my account so I reset my password and logged out of the account everywhere using the "Sign out everywhere" feature on the account overview page on the Spotify website. After doing this, I logged back into my Spotify account through the website with no issues, but whenever I try to log in on the desktop app or on my mobile phone, it says the username or password is incorrect (Error code: 3). I then reset my password once again but still to no avail. I have tried to log in with both my username and email and with all 3 passwords (my original, the first reset, and the second reset) and none work on anything except the website. This is extremely frustrating.

1 Reply
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Re: New password not working after reset

Rock Star 23
Rock Star 23

Hey @beefiest, thanks for reaching out to the Community!

Could you let me know which devices you're using to log into Spotify? I'd also recommend a clean reinstall on each device.

 

Let me know how this goes!

Billy-JRock Star 23
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