Help Wizard

Step 1


New phone and playlists will not appear!

New phone and playlists will not appear!

  • None of the below information is required. However, the more you provide the easier it will be for 
  • I have a paid account.  i had an lg phone.  now i have a Samsung Note 5. I loaded the app on the Samsung. Logged in. And discovered that my playlist were not showing up. I have a paid account period both systems or Android. What am I doing wrong? How do I get my list back?


1 Reply



Sorry you're having this problem. To start you off, use any other device (computer, another phone, tablet) and log on there to check if your playlists have been corrupted or not. Reply to me if they appear or not and I will be happy to get you through this.


Hope this helps,



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