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New phone but cant find my account, payment debited from my account but says im on the free plan

New phone but cant find my account, payment debited from my account but says im on the free plan

Plan... paying for premium but say i am on free plan

nz

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iphone 11pro max

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

i have a new phone i downloaded the spotify app logged in using my email address etc (not with facebook) and i saw that my plan is the free plan but i am paying fir premium a payment was deducted from my cc on the 24/01/2020 i have been emailing spotify and get nothing back i would love to sort this out as i have paid for premium and cant use spotify except for the free plan,

 

Reply
1 Reply

Hey @Kericampbell ,

 

Welcome to the Community!

 

I'd recommend taking a look at this article for more information regarding your Premium not showing up, if that doesn't do the trick, let me know and I'll see what I can suggest next.

 

Have a nice week!

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