New phone playlists gone

[Tobiasmattsson]

So today i got my new Iphone 7. And when i started it up and went onto spotify i saw that all my playlists are gone, and i dont know why. I tried to log onto facebook and login thro spotify and it still dosent work. Pls help had like 700 songs haha

[Maxim · Accepted solution]

Hey @Tobiasmattsson,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Tobiasmattsson]

I just checked it with an other email and it worked haha im so dumb 😕 

Thanks alot for the respond.

Mvh Tobias