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New phone will not log in

New phone will not log in

I am a premium member and had to start a new account(free) to even be able to log in today. I have a new phone and neither of my email addresses or my password will work. I have no idea how to get this to work and am extremely frustrates at this point. Perhaps I can find a way to cancel my subscription and switch to google music as I know that one works on my phone
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1 Reply

Hey @Emilymac

 

Check out this help article:

 

https://support.spotify.com/account_payment_help/account_settings/problems-logging-in-to-spotify/

 

Let me know how it goes.

MattSudaSpotify Star
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