New phone

[karenvnewman]

I signed up for a premium account about a month ago on my iPad, then I also set it up on my phone (iPhone 6). All was good, then I got a new phone, iPhone 7, my apps did not feed over, so I downloaded the Spotify App on my new phone, signed in, but I did not realize it created a free account and not to my original account I set up a month ago. Any suggestions? I'm 54 years old, and sometimes these things just take a while for me😉

[Maxim]

Hey @karenvnewman,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.