Help Wizard

Step 1


No Access to Email, Must Reset Password

No Access to Email, Must Reset Password

Spotify premium account is logged in on my laptop, but has logged out on my phone. The email I created the account with has since been shut down, so I can't access any emails that have my password information. I need to either figure out of my password without using that email address, so I can change the email adddress, OR I need a way to change my email address without access to my password. PLEASE HELP!!! I don't want to open a new account and have to create all new playlists etc. 

1 Reply

Hey @epferguson1, welcome to the Community!


In this case, I suggest you reach out to our support team via Twitter or Facebook. They'll be able to take a look at your account to see what steps are necessary to help you regain access to your account.


Hope that helps 🙂

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