No Access to Email, Must Reset Password

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No Access to Email, Must Reset Password

epferguson1
Newbie

Spotify premium account is logged in on my laptop, but has logged out on my phone. The email I created the account with has since been shut down, so I can't access any emails that have my password information. I need to either figure out of my password without using that email address, so I can change the email adddress, OR I need a way to change my email address without access to my password. PLEASE HELP!!! I don't want to open a new account and have to create all new playlists etc. 

1 Reply

SergioDavid
Roadie

Hey @epferguson1, welcome to the Community!

 

In this case, I suggest you reach out to our support team via Twitter or Facebook. They'll be able to take a look at your account to see what steps are necessary to help you regain access to your account.

 

Hope that helps 🙂

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