No Chromecast voucher, no account upgrade, no reply from Spotify

[p00ksterp0wp0w]

Hello,

I paid to upgrade to premium on Feb 21 to take advantage of the free Chromcast deal. My account is still listed ass free and I haven't recived a voucher. I contacted Spotify through the contact for and have not heard back. The subsription and Chromcast was meant to be a birthday gift so hoping to resolve asap.

I recived the following confirmation when I placed the order:

Product: Premium
Order number: 13669215337XXXX
Date: February 21, 2016
A receipt will be sent to your email.

Your Chromecast voucher will be sent in a separate email within 7 days.

Thanks,

Serena

[jean3601]

Hey @p00ksterp0wp0w, Welcome to the community! 🙂

Did you receive a No-Reply email redirecting you to the FAQ/Spotify Community?

Just reply to that email and Support will contact you 🙂