I am paying since months for my premium account. A few weeks ago I accidently cut the connection to Facebook. When I realized that (because I couldn't login anymore) I linked Spotify to Facebook again.
The problem is that I got another Spotify-ID now, which is not the old one.
For example: My Facebook-account was linked to my old Spotify ID "550055123". Now it is connected to ID "770077321".
I tried to disconnect spotify and facebook again and again, but there is always the "new" account reconnected. I am waiting for an answer of the spotify support for 4 weeks now, which is really annoying.
Does anyone know that issue?
Thanks in advance!
Can you let us know the case number from when you got in touch with support (#)?
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Yes, of course. I tried it twice.
The first one is # 01173824, the second # 01166268.
I'll escalate those to the staff. You should hear back shortly.
I've just put through your case to the right team so you should receive an email soon.
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