No Premium, because wrong Facebook-Account connected

[ubbenmaster]

Hey guys,

I am paying since months for my premium account. A few weeks ago I accidently cut the connection to Facebook. When I realized that (because I couldn't login anymore) I linked Spotify to Facebook again. 

The problem is that I got another Spotify-ID now, which is not the old one.

For example: My Facebook-account was linked to my old Spotify ID "550055123". Now it is connected to ID "770077321". 

I tried to disconnect spotify and facebook again and again, but there is always the "new" account reconnected. I am waiting for an answer of the spotify support for 4 weeks now, which is really annoying.

Does anyone know that issue?

Thanks in advance!

Peter

[Peter__]

Can you let us know the case number from when you got in touch with support (#)? 

[ubbenmaster]

Yes, of course. I tried it twice.

The first one is # 01173824, the second # 01166268.

Kind regards,

Peter

[Joe]

I'll escalate those to the staff. You should hear back shortly.

[Greg]

Hi ubbenmaster!

I've just put through your case to the right team so you should receive an email soon.