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No Premium, because wrong Facebook-Account connected

No Premium, because wrong Facebook-Account connected

Hey guys,


I am paying since months for my premium account. A few weeks ago I accidently cut the connection to Facebook. When I realized that (because I couldn't login anymore) I linked Spotify to Facebook again. 


The problem is that I got another Spotify-ID now, which is not the old one.


For example: My Facebook-account was linked to my old Spotify ID "550055123". Now it is connected to ID "770077321". 


I tried to disconnect spotify and facebook again and again, but there is always the "new" account reconnected. I am waiting for an answer of the spotify support for 4 weeks now, which is really annoying.


Does anyone know that issue?


Thanks in advance!


4 Replies

Can you let us know the case number from when you got in touch with support (#)? 

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Yes, of course. I tried it twice.


The first one is # 01173824, the second # 01166268.


Kind regards,


I'll escalate those to the staff. You should hear back shortly.

Hi ubbenmaster!


I've just put through your case to the right team so you should receive an email soon.


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