No Username

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Re: No Username

Irisiturbe
Visitor
Hi,
So when I created my account i never gave me the option to set up a user name, now i have a name that I do not like and that I do not want to see when i log on my account
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Re: No Username

Moderator
Moderator

Hi @Arcameneled ,

 

Thanks for getting back to us!

 

I meant  if we can see a screenshot from the Windows app. So we could see how it looks on a Desktop device. 

 

If your account was create trough Facebook, we advise you to check this Spotify Answer. It can shed some light on what's going on. 

 

@Irisiturbe, in this case, we recommend you to go to this Ongoing Issue. Make sure to add your vote there by clicking on +VOTE. You can also subscribe if you want. That way you'll be notified when there are updates about this.

 

In the meantime, you can follow the steps under the description.

 

Keep us posted!

PetyaModerator
 
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Re: No Username

Arcameneled
Regular

Please bare in mind that wasn't just me that replied. Here is a screenshot of the windows application. I can see now the numbers. Are you saying this is a result of making it through fb?

Screenshot (94).png

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Re: No Username

Arcameneled
Regular

Latest update on this, i went to the post that you linked, then went to my privacy settings and it wont active "Process Facebook Data"

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Re: No Username

Moderator
Moderator

Hi @Arcameneled,

 

Thanks for the screenshot! 

 

That's how accounts created through Facebook look after the Facebook account has been deactivated or the app is being slow to load the data on the page. 

 

Do you currently have an active Facebook account? 

 

What happens when you try to toggle Process Facebook Data on? Do you see some kind of an error message and if so - what exactly? Can you send us a screen recording?

 

Keep us in the loop!

PetyaModerator
 
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Re: No Username

Arcameneled
Regular

So i can't find a save settings button (if there is one)
No matter how many times I click "Process Facebook Data" (yes I have an active account). When I go back to the settings page it is back to being toggles off

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Re: No Username

Moderator
Moderator

Hey @Arcameneled,

 

Thanks for getting back to us so quickly and letting us know what happens.

 

There's no 'Save Changes' button. We suggest you try a clean reinstall of the app and toggling on the Process My Facebook Data button again. 

 

Let us know if that helps to keep the made changes stick! 

 

We'll stay tuned for your reply 🙂

PetyaModerator
 
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Re: No Username

Arcameneled
Regular

Hi there, no difference with a clean install. I am currently trying to change this toggle through the web settings though. Is it possible to change it through the app?

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Re: No Username

Moderator
Moderator

Hey there @Arcameneled,

 

Thanks for staying with us while trying to get this solved! 

 

There's and Ongoing Issue that was created today about Process My Facebook Data not staying turned on. Apparently there are more users experiencing this. 

 

We encourage you to go there and add your vote to show you're affected by this too. You can do this by clicking on +VOTE. If you want to stay informed about any updates, feel free to subscribe. 

 

We ask you to bear with us and let us know if we can help with anything else related to Spotify in the meantime! 

 

Have a good day!

PetyaModerator
 
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