No access my profile

[user-removed]

Hi
I have logged in with a new phone, but my player lists are gone. I also have Premium.

How do I access my profile?

[Billy-J]

Hey @user-removed, welcome to the community. 

Hope you’re doing great!

If you’ve lost your playlists, you can recover them by following these steps. 

If you don’t see them, it’s possible you created the playlist with another account, so be sure you’re logging in to the account that originally created the playlist.

It's also possible that you saved your music somewhere else on Spotify. Check in your Songs under Your Library. 

Happy listening 🙂

[user-removed]

Hi, thanks for the reply, but I have no menu on the left side. My phone are Samsung

[user-removed]

I dont have  Songs under Your Library on the old phone.

[Billy-J]

@user-removed,

Thanks for the info 🙂

Were you able to log into your account and recover your deleted playlists following these steps: 

1. Log in to your account page.
2. Click Recover playlists in the menu on the left. 
3. Click RESTORE by the playlist you want to recover.
4. Open Spotify and find the restored playlist at the bottom of your playlist collection.

Keep me posted.

[user-removed]

How to view the screen

[user-removed]

No, I have no menu on the left side

[user-removed]

Setting - I look at the old phone that it is 996 mb that has been downloaded.

Picture are from the old phone

[Billy-J]

@user-removed, 

I need some confirmation to help you better in this case 🙂

To confirm, are you having issues logging in, or did you lose your playlists and need to recover them?

Keep me posted.

[user-removed]

I have logged in on a new phone where I had to download Spotify again. Then I got password problems. Got a new password, logged in. The playlist is gone. Did you see the screens I sent?

[user-removed]

I also have premium, but it does not appear

It may appear that my profile is no longer available, so I need to rebuild everything.

[Billy-J]

@user-removed,

Thanks for the clarification 🙂

Okay, in this case - please log into your account using a browser, and follow these steps: 

1. Click Recover playlists in the menu on the left. 
2. Click RESTORE by the playlist you want to recover.
3. Open Spotify and find the restored playlist at the bottom of your playlist collection.

Keep me posted.

[user-removed]

I I tried as you said, see picture

[Billy-J]

@user-removed,

Thanks for the screenshot 🙂

Could you try this using another browser, or incognito mode? If that doesn’t help, try logging in on a browser using another device.

Keep me posted.

[user-removed]

Still on the old phone or can I try the new one

[Billy-J]

@user-removed,

Thanks for the reply.

Were you able to follow the steps I provided in my last reply? If the browser on your old device, you can use the new one to see if that helps. 

If you’re still having trouble, try using a different internet connection to see if that helps. 

Keep me posted 🙂

[user-removed]

Then I have tried, on old phone New Phone and MAC. The same error message will appear.
When I was in MAC, I went to account - there is a pointer for Edit Profile. May appear as if this profile is not active. Then I do not understand anything

[user-removed]

Can you find information about my Premium subscription

[user-removed]

can this help
Order ID: REDACTED

*Post edited by a Community Rock Star - removed payment information*

[Billy-J]

@user-removed,

Thanks for the info 🙂

It sounds like you logged into the wrong account. In the earlier replies, you sent a screenshot stating you were on a free account; but you mentioned you were on a Premium account. 

Additionally, both are without playlists and without deleted playlists. In this case, I’d recommend checking out this support article for more info. 

Keep me posted 🙂