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Step 1

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No access to account

No access to account

Plan

Free/Premium

Country

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

Hi, I have an old account that I have no access to or even the email linked to the account. How am I supposed to cancel this payment? 

Reply
2 Replies

Hi @Rileyluis 

 

Just to confirm you received billing that you have paid for spotify premium?

 

Let me know!

Hey there @Rileyluis

 

Thanks for reaching out to us about this - we'll be glad to help you out here.
 

In case you lost access to both your Spotify account and email address, we suggest you check this help page. Make sure you go through all the steps to cover every possible scenario.

 

It includes useful tips on how to retrieve your access or contact support if needed.

 

Hope this helps. Keep us posted. 

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