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No access to old e-mail address and forgot password

No access to old e-mail address and forgot password

My account is linked to an old e-mail address that is not in use anymore. I forgot my password, but i cannot reset it because the reset link is sent to the old e-mail address. I also cannot connect a new mail address because then I need access to my account first. What steps do I have to take?
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1 Reply

Hey there,

 

Thanks for posting in the Community.

 

We think you may find the answer posted on this page useful. It described what to do, if you don't have access to the email address of your account.

 

Hope this helps,

 

Cheers!

DianModerator
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