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Casual Listener

I have never subscribed to spotify and was given 6 month free via rogers. However from august evvery month on the 9th of each month i am charged $9.99 and when i am going to cancel my account , it says no account try free for month. Charges are under spotify stockholom. Please help me on this and cancel if i have any account. i am not even using it .. i logged out on my iphone a long time ago. 

Please help Capture.PNG

Plan

Free

Country

 canada

Device

iPhone 8

Operating System

iOS 10

 

My Question or Issue

 

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3 Replies

Re: No account found

Rock Star 23
Rock Star 23

Hey @luvisingh, and welcome to the community!

I'll be happy to help out 🙂 

 

It sounds like you have another account with Premium. I'd recommend checking out this guide to find any other accounts.

 

Let me know how you get on!

Billy-JRock Star 23
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Note: I'm not a Spotify employee.

Re: No account found

Casual Listener

How can i cancel the account .. It is not letting me 

 

Re: No account found

Rock Star 23
Rock Star 23

Hey again @luvisingh.

 

To confirm, you'd like to cancel your subscription or close your account?

 

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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