No confirmation mail for 1 of my family members?

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No confirmation mail for 1 of my family members?

fredoester
Newbie

Yesterday I invited two family members but only one received the confirmation mail / code for christmas.

Maybe I misspelled the mail adress but I can't find any information for this. The payment information telles me that I do pay for two familymembers.

 

2 Replies

Liam
Community Legend

Hi @fredoester and welcome to the community 🙂

 

You should be able to go into your family subscription management page and re-invite the person 🙂

 

Liam

cissiix
Newbie

My familymembers havent got any mail to be invited for an account even if I have invited them twice.

And I do have written the correct mailadress.

 

What can I do?

 

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