No content under 'New Releases' across all apps on my account

Reply

No content under 'New Releases' across all apps on my account

theShaiHulud
Regular

Plan

Duo Premium

Country

N. Macedonia

Device

iPhone XR, MacBook Pro 2017

Operating System

iOS 13.6, macOS 10.15.5

 

My Question or Issue

I have no content under New Releases. There are two sections:

  1. 'The best new releases', which has one playlist titled 'New Music Friday'
  2. 'New albums & singles', which has NO content

I experience the same problem on the iOS app, the macOS app, and on the Spotify web player.

35 Replies

Mario
Moderator
Moderator

Hey there @LucianLekaj and @theShaiHulud ,

 

Thank you for reaching out about this here in the Community.

 

Not all features are completely rolled out in all regions and what sections you see can vary by region you're in. To stay on top of new releases of your favorite artists, you can check out their release radars.

 

Hope this was helpful.

 

Keep us posted. We're always one reply away.

 

Cheers!

MarioModerator
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LucianLekaj
Gig Goer

Hi Mario. Clearly the feature is rolled out if it's appearing on my account on all of my devices and is displaying 2 albums. It's just that the code/algorithm is not working correctly so it isn't displaying more than those two albums. Would you please escalate the issue to your development team to check this in back-end instead of giving minimum effort replies in order to close an issue thread you don't care about resolving properly?

 

Thanks in advance, I appreciate it and look forward to an adequate resolution.

 

P.S. I just tried creating a new account and the new account has the same issue, displays the same 2 random k-pop albums.

Joel-M
Composer
Hi There. Thank you for reaching out to the Community. Can you try several of the steps below?

Step 1: Log out and in (everywhere)
Step 2: Uninstall and reinstall Spotify
Step 3: Clean reinstall Spotify Link:

https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...

Step 4: Contact info. Link:

https://www.spotify.com/about-us/contact/?_ga=2.42205862.246974634.1565949570-2085700887.1565949570

It redirects to the About Page > Option 3 - Offers the Contact Form and Option 4 - Points folks to @SpotifyCares on Twitter who are happy to help

Hope some of these steps help.

LucianLekaj
Gig Goer
STILL NOT FIXED, DAMN

Joel-M
Composer

Hey @LucianLekaj,

 

Thank you for reaching out to the Community. So I finally went to my own Spotify account and went to "Made For You," and it looks like "New Releases" has been deleted in the recent Spotify updates. Hmm. 🤔 Weird.

 

I looked at my mobile device too, and it also disappeared. But don't worry, Spotify just changed the name of the title above the playlist. Everything stays the same, but they just changed the name of the playlist.

 

To see it go to "Made for you" then go down until you see "Discover New Music." From there, you can see "Release Radar" and "Discover Weekly," and I think "New Releases" was removed, and now it is changed to "Discover New Music."

 

Again don't worry. This isn't a big update; Spotify just changed the title's name, and everything else stays the same. 


I hope this cleared up some confusion. Have a wonderful Saturday.

LucianLekaj
Gig Goer
No ❤️ the section "New albums and singles" isn't deleted, it's still there.
The sections you mention were there to begin with.

Joel-M
Composer

Hey @LucianLekaj,

 

So can you specifically tell me what is missing? I would appreciate it very much. Thanks you.

LucianLekaj
Gig Goer

Hey @Joel-M,

 

Capture.PNG

I attached a photo with the issue circled in red in the Spotify desktop app (updated to latest version), to be as clear as possible.

 

The issue is that the "Browse > New releases > New albums and singles" section is only showing 2 k-pop albums that are months old, and isn't showing new content every Friday like it's supposed to. I don't even listen to k-pop! I never have!

This is not an issue caused by licensing and regulation limits due to country settings, as all the music is available for me to listen and find through playlists and manual search, but it's no longer appearing in the "New albums and singles" section for some unknown reason. It's not an app-specific error as the same issue persists through Spotify Android app, Spotify desktop app, Spotify Windows 10 Store version app and Spotify web client. I tried logging out of all the sessions, deleting data of all the apps and reinstalling all of them and that doesn't fix the issue. I have premium subscription. It must be a code/server-related issue and I'm begging yall to fix it.

Capture.PNG

Joel-M
Composer

Hey guys.


Thanks for reaching out, so I might have a solution to this problem. If you don't see your New Releases, it could be the country your set to. You see, New Releases only works on Specific Countries. So the country your account may be set to may not work due to the New Releases not being available yet in your country.

 

Meanwhile, I would suggest you create a new account and transfer your playlist to your new account.

 

Also, may I specifically ask what Country your user account to set to? Both @LucianLekaj and @theShaiHulud.

 

Thank you for taking the time to let us know about this, and we're always here to help your with your issues. Please let me know if you have any questions or issues regarding this message.

 

Have a wonderful day, both of you.

LucianLekaj
Gig Goer

@Joel-M

Looks like you found the cause of the problem, not the solution.

 

I can show you an e-mailed transcript of messages with other Spotify support staff (from when Spotify became available in Croatia couple months ago when I switched country settings to Croatia and subscribed to Premium and this issue first occured) when they told me this issue would fix itself over time because my "New albums and singles" section got reset because I changed my country settings, and that I should wait for it to resolve itself instead of canceling Premium. Now you're saying this feature isn't available at all in my country. Another support member (can't remember who) said this option was removed and placed inside "Your Release Radar" playlist. God knows how many other different responses I'd get from other support staff. Can you actually, actually check with developers and other people with background code knowledge as to why this is happening so we can know for certain how to proceed? Why would I delete my profile and create another if your solution turns out to be invalid, like it did with the other support members?

 

No hard feelings mate, but it just doesn't add up. Can you please check correctly with your dev colleagues?

Joel-M
Composer

Hey @theShaiHulud, and @LucianLekaj,

 

I checked with the mods in the back, and they said that since your account is not showing your "New Releases," it can be that you are in a general AB test group.

 

Some playlist will be expected, generate over time, especially if you just changed your account from one country to another not long ago.

 

I would also check if you are using offline mode or using a VPN or using the private mode to enable it.

 

If this doesn't work, then the only way to go from here is to CREATE a new account.

 

Again I will continue to check with the Mods in the back and see what I can do. I would also recommend you continue to ask the Spotify Support team and let me know what they said. That would be great. Thanks.


Have a great day to you both.

LucianLekaj
Gig Goer

I'm not using a VPN or any private mode or offline mode or any VPN-like extensions, in-app or outside the app. You say I could/might maybe be in an AB test group, please actually check if I actually am? And if I am, move me to the part of the test group that has the "New albums & singles" feature enabled, not disabled.

 

I refuse to create a new account and resubscribe for this type of minimum-effort support.

Joel-M
Composer

Hey @LucianLekaj,

 

May I ask for an email list from the Spotify Support team? We would like to check out what the Spotify Support team said and make sure we are on the same page. Thanks.

LucianLekaj
Gig Goer
Sure! Where should I send these email chat transcripts from other support members? What's your email @?

Joel-M
Composer

Hey @LucianLekaj,

 

Thank you for doing that for me. Note: please do not give any personal info. For example, email, phone number, ID, Password, Birthday, etc. It is safe for everyone so that no one wouldn't have to worry about people knowing other people's accounts.

 

If you would like the support transcript chat sent to the Mods, I would recommend creating a new topic then come and giving me your topic link so that I can look into it. Unfortunately, you can't give a problem straight to the Mods. I would have to evaluate it and then escalate the message. From there, it will go to the other support team, and they will look into it. 

Alex
Moderator
Moderator

Hi again folks,

 

We appreciate you taking the time and effort in order to provide all this info.

 

We've already pointed out some of the possible reasons why the New Releases section might not be working as expected currently in our last posts. For example, this could be due to you switching countries, thus your app's interface still has some leftover elements from the previous one. Different AB tests can also cause this.

 

So for now we'd advise you to use the recommendations from your Release Radar which is fully rolled out in your respective regions.

 

Thanks @LucianLekaj, for your assistance with the troubleshooting. We're always working on improving the app and some of the newly released features take time to become fully functional. That's why it's best to keep your app up to date as this might be resolved in one of the next updates.

AlexModerator
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LucianLekaj
Gig Goer

Hi Alex

 

You did mention a few possible reasons as to why it's not working and I disproved each one of them. That's why I asked you guys to elevate issue to your development team instead of taking blind guesses as ro what the cause is.

 

It's not an app-related issue, as I mentioned dozens of times already in my previous replies which you haven't read, because this issue is persistent in the updated Android app, in the updated Windows Store app, in the updated desktop app downloaded from Spotify website and in the Spotify Web Player on Chrome.

 

It'salso not an account-related issue because I tried creating a different account and the same issue appeared on that account.

 

If it is an AB testing case, please remove me from the AB tests or put me in the part of the test group that has that function enabled.

 

It also can't be a country restrictions/regulations/licensing issue, as I mentioned before, because all of the music is available and I can listwn to it, it's just that that same music isn't appearing in that specific New albums & singles section, it's appearing everywhere else.

 

Even if it somehow, through some unknown way, turned out to be a country restriction issue (though I doubt it is cause of what I explained above), I want you to find out when that restriction will be lifted so I can decide whether I want to keep premium subscription and wait or cancel my subscription and account altogether.

 

Again, please, please elevate this issue to people from development/programming/etc instead of taking wild guesses as to ehat is causing this issue and running in circles repeating arguments which were already disproved and repeated by other support members.

Alex
Moderator
Moderator

Hi @LucianLekaj,

 

We do our best to read each and every post and report such issues to the respective teams. Unfortunately neither we nor our dev team were able to recreate this specific scenario, so the reasons provided are the best we can give you at this moment.

 

Unless we receive additional reports from which we can gather more data and recreate the issue, we're afraid we will not be able to provide a solution. If not being able to see the complete list of new releases, without it being catered specifically to your music tastes, as per our Release Radar, we can understand the desire to look for different opportunities to stream music, but would of course be happy if you decide to stay with us.

 

So if there's anything else we could do to improve your listening experience, rest assured that we're listening to all of your feedback.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
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LucianLekaj
Gig Goer
I believe I just identified the issue since you weren't able to: seems to me as if the New albums & singles section is region blocked because I just tried turning on VPN and switching country to USA in account settings and when I went to New albums & singles section it seemed to be working correctly. However when I turned off VPN and reverted country setting back to Croatia the New albums & singles section immediately switched back to displaying only 2 kpop albums.

My question is, why is that feature region-blocked if it's only supposed to display music that is available to me in Spotify through playlists, search etc. If regulations/licensing allows me to listen to music by finding it in playlists and searching for it, why doesn't the app allow that section to display new content in my country specifically?

Sounds to me like you guys blocked that section for no reason whatsoever, it surely works in other EU countries. Isn't this discriminatory in a way and against EU legislation?

Joel-M
Composer

Hey @LucianLekaj, and @theShaiHulud,

 

Can you please let us know if you are still having this issue? Thank you.

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