No notifications for Collaborative Playlist changes by Family Members

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No notifications for Collaborative Playlist changes by Family Members

Community Legend

Steps to replicate: 

1. Create a new playlist

2. Make it collaborative.

3. Send the link to a Spotify member who is on your Family Plan, who follows the playlist now.

4. Add a song to the playlist.

5. The other members who are following do not get emails or notifications about additions.

 

Previously, when the same users were not part of the same Family Plan, each would receive notifications of additions to the playlist.

 

Desired behavior:

Playlist followers should get notifications regardless of the plan membership.

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Solution!

Re: Email Notifications not working.

Regular
Doesn't seem like they care

View solution in original post

14 Replies
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Re: No notifications for Collaborative Playlist changes by Family Members

Community Legend

Hello @prinzmaus

 

Could you have a look over here for me and see if all the correct notification settings are selected?

 

I hope to hear back from you soon! 🙂

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Re: No notifications for Collaborative Playlist changes by Family Members

Community Legend
All notifications are on for both device/mobile and email.

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Re: No notifications for Collaborative Playlist changes by Family Members

Community Legend

@prinzmaus

 

Ok i shall escalate the issue and see if Someone  else maybe has a solution to your problem 🙂

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Re: No notifications for Collaborative Playlist changes by Family Members

Roadie

Hi, @prinzmaus!

 

Can you test something for us?

 

1. Share a collaborative playlist with a friend (who's not a member of your Family plan).

2. Ask your friend to add a few songs to the playlist.

3. Check if you get any notifications at all.

 

Please let us know and we'll investigate the issue.

 

Thanks,

Teresa

What's a Spotify Rock Star, and how do I become one?

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Re: No notifications for Collaborative Playlist changes by Family Members

Community Legend
I shared a collaborative playlist with a non family member. He followed and I received an email saying he is following. He added four tracks. I received no notifications
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Re: No notifications for Collaborative Playlist changes by Family Members

Spotify
Spotify

Hey @prinzmaus,

 

Thanks for all the information provided.

 

We'll pass it on to the right team so they can take a look into it.

 

We're always working on ways to improve the way Notifications work and to make new added tracks more visual.

 

Hopefully we'll have some good news soon.

 

Thanks!

 

 

 

 

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Re: No notifications for Collaborative Playlist changes by Family Members

Newbie

I have the same exact problem. It persists.
I have all notifications enabled, but lately I I've been receiving notifications only on new releases, never on tracks added to collaborative playlists or public playlists I follow.
Thanks

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Re: No notifications for Collaborative Playlist changes by Family Members

Community Legend

Any update on this? I haven't received notifications on other's playlists for ages now. It really diminishes the social aspect of playlists, something that would distinguish Spotify from Apple Music in significant ways.

 

Kind regards,

-matt

 

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Re: No notifications for Collaborative Playlist changes by Family Members

Regular

This quite old with no resolution that I can find anyway. Updates?

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