No notifications

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Re: No notifications

agiantalienforc
Casual Listener

Any news on this topic? It's been back for a bit, but now silent for over a month.

Re: No notifications

boxeegrrrl
Roadie

@agiantalienforc wrote:

Any news on this topic? It's been back for a bit, but now silent for over a month.


@I got I fixed after tweeting to @SpotifyCares who then asked me to DM them my account info. Was fixed very quickly after that...

Re: No notifications

Peter__
Community Legend
You should be getting the majority of notifications now (still seeing a few scattered reports of issues). As mentioned above get in touch on Twitter or using the link below and the team can take a look.

https://www.spotify.com/about-us/contact/contact-spotify-support/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No notifications

agiantalienforc
Casual Listener

Well, interesting. Sent an email to support and got:

 

"That should be fixed for you now."

 

- nothing changed

 

Sent another email a week after, saying that it's still not working and got "I've dived into your account and fixed that problem for you, so you should receive your email alerts now. In future, there is a way to get into your account to change some settings, just log into your account on the website here.

 

- nothing changed

 

Suspicious, went to my profile to check. Sure enough, all Email notifications were set to "immediately", even though that's not want I wanted. All i need is "New album release" to be set either immediately or once day. Which doesn't work for a while now.

 

Not cool

 

Re: No notifications

Coli
Music Fan

These days I keep receiving notifications. It seems ok on my side, no problem for weeks.

Re: No notifications

dakati
Casual Listener
What's the word on notifications? Have they been entirely disabled? I haven't received a notification in months.

Re: No notifications

arryetty
Newbie

Anyone else having the problem with notificatons again? I see that I have some, the number shows, I just can't cklick on them. I had this problem before but it always worked the next day. Now it's since more than a week.

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