No option for 9,99 for three months

[118038074]

Im currently living in Germany and hear the advertisement for three months for 9,99 the last day. I would like to subscribe to this, however i cannot find this option when i want to upgrade my subscription.

[osornios]

@118038074

Have you tried using the mobile app?

Normally you should get the offer the first time you log into the mobile app.

Or you can contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you sign up. They take, at the most, 24 hrs to get back to you.

Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.

Just remember that the offer is available to users that have never had Premium on their account before (via a subscription or a trial). 

[118038074]

Thanks for the help. I tried to email them, but they still haven't replied. Is that normal?

[osornios]

@118038074

Double check your email address in your profile page.

Don't forget to check your spam folder for responses as they may end up there.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.