No premium after paynent

[Fatimalabesse]

Pay for 6 month still no premium acces....

[Maxim]

Hey @Fatimalabesse,

What payment method have you used?

[Fatimalabesse]

Just by bank to Adyen. The number every last month got payments from me

[Maxim]

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[Fatimalabesse]

Still free account.

[Maxim]

Please reach out to Spotify Support so they can look into this. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.