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No premium after paynent

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No premium after paynent

Casual Listener
Pay for 6 month still no premium acces....
5 Replies
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Re: No premium after paynent

Rock Star 24
Rock Star 24

Hey @Fatimalabesse,

 

What payment method have you used?

MaximRock Star 24
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Re: No premium after paynent

Casual Listener
Just by bank to Adyen. The number every last month got payments from me
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Re: No premium after paynent

Rock Star 24
Rock Star 24

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: No premium after paynent

Casual Listener
Still free account.
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Re: No premium after paynent

Rock Star 24
Rock Star 24

Please reach out to Spotify Support so they can look into this. Thanks!


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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