I canceled my plan and I need to delete my Credit Card Information

[niccolasm]

Plan

Premium

Country

Argentina

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I need remove my credit card information and your UI is hidden it. I canceled my plan and I don't want to have my credit card information in Spotify. I'm not planning to use spotify in future

[Billy-J]

Hey @niccolasm, thanks for reaching out to the Community!

Once you've canceled your subscription, your payment method is automatically deleted.

I hope this helps!

[Petya]

Hey there @niccolasm,

We understand you wanna remove your payment details since you're not planning to use our service anymore.

No worries, we can confirm that after you cancel your subscription, your payment details are no longer available in Spotify.

We hope this sheds light on the subject 🙂 

[Xphereium]

https://ibb.co/5FmKnDF
https://ibb.co/Gnb52ZB
https://ibb.co/GPJsPGS
https://ibb.co/3FKdGZn

Help?

I can cancel log out clear my cookies get up from my desk go to another computer hotspot to my phone use a different browser in incognito mode log back in and add a family account and it will show stored payment methods. Spotify really needs to implement a feature to actually delete or remove the card like Disney+ has. The way it’s done is shady and shameful.

[rasfarrf51]

Exactly there is no such way to delete card information. This is irritation and we feel unsecured.

[Jeremy]

Hey there @Xphereium and @rasfarrf51,

Thank you for your replies in this thread. Apologies for the late respond. We just came across this thread.

Can you confirm if you still have Premium on your account?

We'll keep an eye out for your replies.

Take care!

[rasfarrf51]

HI Jeremy,

Yes, my issue is resolved after contacting with customer care. Appreciate your help.!

I recommend to have an option and remove card details as when we want. Instead of hiding it.

[Jeremy]

Hey there @rasfarrf51,

Thank you for your reply and feedback.

We're really glad to hear that looks good for you again 🙂
 

We're always testing things by adding or removing features to make Spotify better overall and constantly aiming to improve our features. 

You can read more about how your feedback reaches Spotify here.

Once again - thanks for the feedback, we appreciate it. Let us know if we can help with anything else. We're always one reply away.

Take care 🙂