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Plan
Premium
Country
Spain
Device
(Ordenador)
Operating System
(MacOs)
My Question or Issue
Desde la última actualización no puedo ver las portadas de las canciones que se estan reproduciendo (abajo en la parte izquierda). Siempre me salía una pequeña pestaña para poder ocultar/ver la portada del album pero ahora no aparece nada y no puedo recuperar la vista de la carátula de la canción que está sonando. He provado de reinstalar el programa para ver si era un error pero nada, he mirado también algunas opciones y no encuentro donde poder activar de nueva la imagen del album. En internet no he encontrado información, parece que soy el único... Alguién sabe como solucionar el problema?
muchas gracias de antemano!
Solved! Go to Solution.
Lo siento, esto podría ser incorrecto español, estoy usando el traductor de Google.
Intente volver a instalar spotify, y si tiene algún bloqueador de anuncios, la lista blanca se encuentra en la configuración de este (la mayoría de los bloqueadores de anuncios tienen esto). Si esto no funciona, vuelva a instalarlo, pero primero consígalo en un dispositivo diferente e inicie sesión y vea si sucede eso, si es así, vuelva a instalarlo, de lo contrario sabemos que es ese dispositivo.
Espero que esto pueda ayudar, Inno
Hello there!
Thanks for coming to the Community. As far as I know, this is not related to any update. Can you try if this also happens with another account? I'd also recommend following the steps here for more help.
Let me know how this goes 🙂
I tried, it seemed that the "bug" was only in my account. Fortunetly now it's solved, I didn't do anything special, I dont know, but now it works.
thanks!
Lo siento, esto podría ser incorrecto español, estoy usando el traductor de Google.
Intente volver a instalar spotify, y si tiene algún bloqueador de anuncios, la lista blanca se encuentra en la configuración de este (la mayoría de los bloqueadores de anuncios tienen esto). Si esto no funciona, vuelva a instalarlo, pero primero consígalo en un dispositivo diferente e inicie sesión y vea si sucede eso, si es así, vuelva a instalarlo, de lo contrario sabemos que es ese dispositivo.
Espero que esto pueda ayudar, Inno
hi! thanks for your quickly answer, if you prefer we can talk in englsh. I tried to reinstall spotify but the problem remains unsolved. I don't have any addblock or something related. I also tried to login in another device but there isn't any change. I think that the problem is on my account.
Do you know if there is some option to activate the album cover since new update?
Hello there!
Thanks for coming to the Community. As far as I know, this is not related to any update. Can you try if this also happens with another account? I'd also recommend following the steps here for more help.
Let me know how this goes 🙂
I tried, it seemed that the "bug" was only in my account. Fortunetly now it's solved, I didn't do anything special, I dont know, but now it works.
thanks!
Hey @aleix21!
I'm glad to hear everything's fine now. Make sure to let me know if you have any other questions and have a nice day 🙂
https://open.spotify.com/track/6JWddKPdqvDc2WkPEi9grC?si=nJ6KP21dSy2ZIj9htL_ElA
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…