Announcements
Current information of our Google Nest Mini Offer can be found here.

No response from Spotify-Support

Solved!
Reply
Highlighted

Re: No response from Spotify-Support

Casual Listener

Can you also please escalate Spotify Case # 02119998. It is just a small change from spotifys side. But i am realy waiting for them to do it.

Please help

 

 

Highlighted

Re: No response from Spotify-Support

Community Legend
If you reply directly to the automated email that contains the case number (even if it is from no-reply) that will often speed things along. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: No response from Spotify-Support

user-removed
Not applicable

Exactly the same problem, I pay and cannot have access to my premium account and playlist for 2 weeks now, I am really disappointed because I tried all the solution you put without a result and I paied always for it. I wrote 2 tickets one in french and one in english and do not have any answer. ticket numbers : # 02116401 + # 02112723

 

the problem details in my tickets is as follow : 

 

I have a problem with my spotify acount, I can connect but I am connected on a new user acount n° 11166769798 and I am now on the free version.

I had already another acount n° 1153376975 Spotify premium and you take the money on my credit card las tuesday 1st december, so it is not a problem of paiement but I cannot acces to this account anymore and lost all my playlist. I saw the acount when I am login, but as it is the acount of another person.

I read all your FAQ but do not find any solution. please help me !

I paied so I would like to have a solution to acces to MY account and playlists as soon as possible.

Thank you in advance. Kind Regards

 

IS IT POSSIBLE TO HAVE AN ANSWER AND HELP from someone ?? 

Highlighted

Re: No response from Spotify-Support

Community Legend
@user-removed - I have asked someone from Spotify to check this out for you, so you should hopefully get a reply shortly. In the meantime, it is worth double checking a reply didn't get caught in your email spam filter somewhere.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: No response from Spotify-Support

Casual Listener

Disappeared playlists (that I spent a long time curating), web contact form that generates a no-reply email with a suggestion to check the "help" section, and myriad complaints just like this one. Why would anyone ever pay for this "service?" I am so done with online music services.

Highlighted

Re: No response from Spotify-Support

Rock Star 24
Rock Star 24

@TiredOfSpotify 

 

If you reply to the noreply email, it will go to support.

 

Try replying to the email and see if you get a reply within 24-48 hours. 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: No response from Spotify-Support

Casual Listener

No reply means no reply.

Highlighted

Re: No response from Spotify-Support

Rock Star 24
Rock Star 24

@TiredOfSpotify 

 

Reply to the email anyway 

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: No response from Spotify-Support

Casual Listener

You're a dunce.

Highlighted

Re: No response from Spotify-Support

Newbie
So I cancelled my account and then renewed it with the stunned discount, I got charged on May 5th 2016 $9.99 but I was supposed to get charged on the 13th for $4.99
And the on the 13th it said that something was wrong with my payment and lost the premium. I didn't even get a refund for my money or anything
SUGGESTED POSTS