Exactly the same problem, I pay and cannot have access to my premium account and playlist for 2 weeks now, I am really disappointed because I tried all the solution you put without a result and I paied always for it. I wrote 2 tickets one in french and one in english and do not have any answer. ticket numbers : # 02116401 + # 02112723
the problem details in my tickets is as follow :
I have a problem with my spotify acount, I can connect but I am connected on a new user acount n° 11166769798 and I am now on the free version.
I had already another acount n° 1153376975 Spotify premium and you take the money on my credit card las tuesday 1st december, so it is not a problem of paiement but I cannot acces to this account anymore and lost all my playlist. I saw the acount when I am login, but as it is the acount of another person.
I read all your FAQ but do not find any solution. please help me !
I paied so I would like to have a solution to acces to MY account and playlists as soon as possible.
Thank you in advance. Kind Regards
IS IT POSSIBLE TO HAVE AN ANSWER AND HELP from someone ??
@user-removed - I have asked someone from Spotify to check this out for you, so you should hopefully get a reply shortly. In the meantime, it is worth double checking a reply didn't get caught in your email spam filter somewhere.
Disappeared playlists (that I spent a long time curating), web contact form that generates a no-reply email with a suggestion to check the "help" section, and myriad complaints just like this one. Why would anyone ever pay for this "service?" I am so done with online music services.
So I cancelled my account and then renewed it with the stunned discount, I got charged on May 5th 2016 $9.99 but I was supposed to get charged on the 13th for $4.99 And the on the 13th it said that something was wrong with my payment and lost the premium. I didn't even get a refund for my money or anything