No response from Spotify-Support

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Re: No response from Spotify-Support

Community Legend
Just confirmed with a member of the Spotify team your case is now in the right hands - hopefully you will get a response shortly (my guess would be tomorrow though).

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No response from Spotify-Support

Casual Listener

On April 15th and 27th I contacted Spotify support without any reaction uptil now.

 

I asked to close my account, as I no longer want to log in using Facebook login.

At this moment it's not possible for me to register a new account with that same email address, as it's already registered with Facebook login.

 

Can the support team please take a look at my tickets, and keep me informed ?

# 01385049 of April 15 (written in Dutch)

# 01411919 of April 27 (written in English)

 

To write this message I had to register an account with my secondary email address, which I don't like using.

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Re: No response from Spotify-Support

Community Legend
Asking someone to check those out for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No response from Spotify-Support

Roadie

Hi @larry_1980 

 

I've just rescued your case and sent it to the right team, you'll get an email very soon 🙂 

 

Apologies for the wait on this. 

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Re: No response from Spotify-Support

Casual Listener

@ Peter & Greg

Thank you for the prompt reaction.

 

In the meanwhile I received an email from support.

I asked to free up my existing email address.

The reply was sent to support@spotify.com.

I hope that this gets back to the right person right away...

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Re: No response from Spotify-Support

Casual Listener

I haven't heard back from Spotify Support either - case # 01516469.  Please can you get it moved along for me?

 

Regards,

 

V.

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Re: No response from Spotify-Support

Community Legend

@V_Ashurst Did you reply to the automated email response? If not, please do so and you will hear back within 24 hours.

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Re: No response from Spotify-Support

Casual Listener

Although there were no instructions to do so, I did reply early yesterday morning (after reading requests in threads in this forum for others to do this) - so have passed the 24 hour mark without hearing anything more.  Also, today I noticed that the Spotify email address it came from was a no-reply one ... which normally means noone is monitoring the mailbox, and hence my message.

 

 

 

Thanks,

 

V.

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Re: No response from Spotify-Support

Community Legend
From reading around there seems to be a few unanswered cases here on the community, give them another 24 hours and let us know if you still haven't heard anything!

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: No response from Spotify-Support

Casual Listener

Thanks for the help and advice.  Support have come back to me and we are getting everything sorted.

 

V.

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