No response from Spotify-Support

Solved!
Reply

No response from Spotify-Support

ChriRie
Casual Listener

Update: Problem solved! .. Thank´s!! (Support came back to me a day after I wrote the message!)

 

 

Hej there,

 

for already three weeks I have problems with my spotify. I´m paying for premium, but my premiund -and also my playlists- are gone. I know, there´s already a thread for it.. and believe me, I tried everything. So the last step is to fill in the contact form to get some personal help. HOWEVER, there´s the problem. I already send 3 requests to spotify, always stating my problem an offering sending them a screenshot of my payment for premium, to get it back as soon as possible (in the end I don´t wanna pay for anything i can´t use!).

And I´m just getting no answers at all! 😞

I´m really desperate now.. really, I love spotify and I want to be able to listen to it offline and on my phon again.. (as already said, especially since i´m still paying for it!)

Here´s my reference numbers of the e-mails so far.. in case someone from spotify is reading this:

Fall # 01299505

Fall # 01282579

Fall # 01275907

 

Btw, I´m German so please don´t heasitate to answer in German. I just wrote in English as I´m not sure who´s responsible for that stuff.. the german or the international office.

 

Hoping for some fast help!

Best Regards

Christiane

 

1 ACCEPTED SOLUTION
Solution!

Adam
Roadie

Hey @ChriRie -- sorry for the lack of response to those cases so far but I've made sure the newest one is now with the right people. They'll be in touch as soon as they can.

 

Thanks @user-removed 🙂

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

View solution in original post

41 Replies
SUGGESTED POSTS