No response from the Support Team for months, literally

[areay]

Hi,

My Starred playlist disappeared and this is apparently because my account was somehow duplicated. I've sent countless emails and had absolutely no response; I am being totally IGNORED by the support team regardless of the fact that I pay for the Premium service and have done since around September last year. This is absolutely unacceptable. I find it disgusting that I am paying for the top-tier service from your company and yet you still cannot find time to answer to my emails.

I first reported this problem on March 2, and received a reply describing the issue on March 10 after sending a reminder on March 7. I was told this would be fixed ASAP however I have had to send 6 additional emails over the course of a month to which I have received no reply.

I expect this issue to be fixed, and as I have been unable to add songs to my starred playlist (this is where I find songs to make other playlists) I feel as though my premium subscription fee has gone totally to waste. Not to mention the fact that I have lost time which cannot be recovered. In light of all this (losing time, losing my playlist for over a month, being totally ignored and disrespected) I expect to be credited a reasonable amount (1-3months) of free premium subscription in addition to the problem being fixed.

Thanks,

Alistair Reay

[David]

Alistair,

One of our advisors last sent you a message on the 27th March - Did you receive this message at all? You might need to check your Spam / Junk email filter.

I'm also sending you another email with your starred tracks. 

[areay]

Hi there,

Thanks, I checked my email inbox and your message had arrived. I've now restored my starred tracks from the playlist you created. I did in fact have a message from your company on March 27 hiding in a gmail conversation however I still think that over 3 weeks is a long time to wait to have this fixed, considering I am paying a premium subscription fee. I don't think it's unfair to ask for this time to be credited back to my account. Please let me know if this is possible.

Thanks,

Alistair Reay