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No response on my ticket to move my data from one acc to my new one.

No response on my ticket to move my data from one acc to my new one.

https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Moving-accounts-due-to-deactivated-...

I have the same problem like this person. My facebook account is blocked and I need to move the data from the old account to my new one. I didnt get an answer yet. I paid premium already this month and now i can't use it.

 

Cheers.

BeeJay

Reply
4 Replies

Hey,

 

I have bumped the case to the team dealing with this.  They should be in touch soon.

Thanks!
Do i need to buy premium on the new one again?

And can I login then without the facebook-stuff?

You will need to start a new subscription on the new account.  We dont normally transfer the remaining Premium time over (unless it is more than a month due to being from a giftcard).  

 

If you created the new account by choosing an username, you do not need to use any Facebook details.

Problem solved - i found a piece of paper with the number which is my username. I were able to connect with it.

please STOP the process 😛 Thanks for your help!

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