Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

No subscription? Still paying for premium?

No subscription? Still paying for premium?

Hey guys and girls, need some help please!
Recently got my phone replaced, re-downloaded spotify and signed in, it's not acknowledging I have premium already and I'm still paying monthly for it..tried canceling on the website but it's says I don't have a subscription yet I'm still being charged? Same number, email address, debit card used etc. Many thanks
Reply
5 Replies

Hey @user-removed,

 

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

 

  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

ja verifiquei todos os email nao encontrei nada ..estou pagando sem pode usat

Hi Maxim,
I have checked my only other email account that I haven't used since I was like 15, nothing there, literally. I have no account through facebook login, just checked. I only have one email I use. My bank statement shows that I am still paying for it but I have no access. So confused.

@user-removed,

 

Okay, thanks for letting me know. If you think that you don't have a second account, please get in touch with Spotify Support. They'll be able to look into this for you :).


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your quick responses, I'll try that and get back to you.

Suggested posts