No support

[Vermp034]

I can't believe that Spotify has no tech support except for this open forum.

I changed to IPhone 7 from iPhone 6 yesterday and logged on using the same log in details. Although I am paying for premium I only have access to basic......how to fix ??

[Alejandar]

Hey @Vermp034, welcome to the Spotify Community!

We're happy to help you out with tech and payment-related issues (amongst others) via the Spotify Community, email or our social networks.

If you're sure you're using the right username and password to access your Premium account, but you're only getting our Free features, we recommend you to contact us via email, Facebook or Twitter. We'll make sure to take a closer look at your account.

Let us know how it goes and if you have any other questions.

Have an amazing rest of your day 🙂

[Vermp034]

This is not helpful, your response time is too slow, I am paying for premium and unable to access my account on my new device

[Phweeb]

There is literally no support. I bid you good luck