I've recently been having problems with my phone, random shutoffs, screen burn etc. I had called customer service of my phone manufacterer and they told me that just factory resetting should fix it and if not to call back. I did and, as I thought that the spotify account I made last year would have my usual passwords, I didn't think anything would be affected. But when I got back on and tried to login I realized i must have used some off password since I had lost my previous account from the summer. And of course this account was on the email i no longer have access to making it impossible to do pass recovery for the account or email. I had premium on the account and am being charged for it even though I cant use it. I know the username but of course that info can't do much for me. Need some help at least just to cancel the subscription!