Not Premium Yet

[Oneheart]

I don't know why I can't get the premium 30-day free trial, since I have never been a premium user. I have had the app, but I have never used premium. When I attempt to access the free trial, I am told that I have been a premium user and can't get it, but I haven't been one. How can I get the 30-day free trial?

Thanks!

[Taylor]

Hi, and welcome to the community!

If you are sure that you didn't get the 30 day free trial before; Feel free to submit a support ticket on the online contact form and someone at Spotify will take a look.

If you get an automated reply; make sure to reply to it directly (even if it's from a no-reply) and Spotify will look at it.

Anthony 🙂

[Peter__]

Have you tried to register for the free trial from https://www.spotify.com/freetrial/ ?

Peter