Not Reciving Password Reset Emails

[Tellah]

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails that are not on an exception of some kind. So I was hoping someone could give me that email to add or employed Spotify worker could help me with this.

[Liam]

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@Tellah wrote:

Hi, I have filled out a request about a password reset with the reference number 00DD0pxIW._500D0PYfU I still have not received password reset email. I had been checking the spam email and disabled filters . I do know google will filter some emails that are not on an exception of some kind. So I was hoping someone could give me that email to add or employed Spotify worker could help me with this.

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Hi,

I believe there were some issues with emails recently. I'll ask another super user though.

Liam

[Liam]

Do you have a case number? If so, I'll escalate it 🙂

Liam

[Tellah]

Thank you for the fast response , and sorry I misread and had thought the REF was the case, it is 00715053 that was on the 24th, I also sent 00755308 today just before posting, as I didn't know if anyone would respond here for sure.

Also, if you are wondering I had Spotify on my linux partition set to login automaticly from a long time ago; so I am able to login from the "Your account" option.

[Liam · Accepted solution]

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@Tellah wrote:

Thank you for the fast response , and sorry I misread and had thought the REF was the case, it is 00715053 that was on the 24th, I also sent 00755308 today just before posting, as I didn't know if anyone would respond here for sure.

Also, if you are wondering I had Spotify on my linux partition set to login automaticly from a long time ago; so I am able to login from the "Your account" option.

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Wait, you're logging into the client automatically, or the website?

I'm almost certain there are programs you can get to unmask passwords...

Liam

(P.S Escalated)

[Tellah]

No, using the "Your Profile" from the Spotify Client generates a Login Token, no login screen is displayed at anytime on the browser.

[Robbie]

Sent an email your way with a brand new password reset. Hope you enjoy!