Not abel to accept family initation

[einerman]

We have added three family members, but none of us can see any redeem. we are just comming to the ”master” of the account when pressing accept. I have also tried to create a new account for me, since we all have used the same account so far, but no change. So, even though I now have an account on my phone (with adds!) I cannot accept the invitation for the family account. How to proceed?

[user-removed]

I’m having the same problem. I’m trying to redeem a family member and it is saying there was a trouble.

[einerman]

is this the only way to get support from spotify?

[user-removed]

It was the only one I found, but I truly hope not

[lulu247]

I have the same problem and i still haven't received an answer to my email dated 26.01.2018 to support@spotify.com - very annoying

[user-removed]

Hey...

Sorry to hear that...

I hope that is not the official way but as nobody answers, I will share what I did.

I asked my mom to delete her account, and then we created a new one with the link she got.

It worked ^^

Hope it does for you as well.

Best,