Not able to change my country


My brother is travelling abroad in New Zealand. As he wasn't able to upgrade his account on his own, I changed his profile to Germany and got him Spotify Prime for 1 month. Now I wanted to change the country back to New Zealand but I cannot change the country again. I know that the use of spotify free is limited when you are abroad but as I just updated the account to Spotify Prime, I'm confused. 

1 Reply


Hey @afafafaf1,

Apologies for the late reply, but maybe I can still help 🙂


Please try clearing your browser's cache and cookies or use an incognito window.


In case you get the same results, you can cancel the current subscription, wait until the account goes back to Free, update the country, and then resubscribe.

When your account gets downgraded to Spotify Free, no saved songs etc. will get deleted.


Have a nice day!


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