Not able to log in

[sbocchicchio09]

I tried to click log in with facebook on my spotify for the past 2 days and it is not letting me log in. Facebook says I have already authorized Spotify and then when I click ok, a dialogue box pops up that says, "login failed. Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" I have premium on the account too and I can't even log in to cancel that. I have tried everything. Uninstalling the app. Deleting the app on facebook and re-authorizing it. Using my username and password only. Logging in on my computer. Nothing has worked....What do I do??

[sakura08]

Hi @sbocchicchio09

I'd suggest you to get in touch with Spotify through their Contact form, or you can email them directly at support@spotify.com, so they can check your account from their end, and to better explain what happened.

You may also reach them through their twitter account @SpotifyCares, or through their Facebook page.

Hope it helps.

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P.S. I'm not a Spotify employee

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