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Plan
Free
Country
India
Device
(Pixel 2xl, Ipad 2017)
Operating System
(Android 10, iPad OS,Windows 10 etc.)
My Question or Issue
I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to premium. Problem was , it wouldn't log me back in saying my 'username and password' don't match.There is an option to login via a link from your email. Unfortunately the link always says its expired. I also tried to reset my password and it said my e-mail isn't associated with any active account. But when I tried using it for a new account, it said it was linked to a Spotify account and didn't let me. Help? Its a deadlock! I looked all over the internet and still couldn't find a proper fix for it, I'm writing this from a temporary account I just made.
Hey there @binoydominic,
Thanks for posting and welcome to the Community. We're here to help.
We'd suggest you go ahead and check this article. The issue you're experiencing could be a result of one of the reasons mentioned there.
Hope this helps. If you have questions, don't hesitate to reach out to us.
Did you resolve the issue. Please help me if you figured it out.
I've been searching all over the internet to find a fix. The fact that multiple users are facing this issue and spotifuggle doesn't even care is sickening.
Hey there folks,
Thanks for reaching out about this.
Most likely the accounts you're trying to access have been disabled. There might be various reasons for an account to be disabled by our system. This can happen to free accounts as well if suspicious activity is detected or if the account has been used abroad for more than 14 days.
If you've recently moved to another country, you should change the country settings of your account, so that the account will become active again. More info on how to do that can be found in this support article.
Hope this helps. If you have more questions, don't hesitate to reach out again.
Have a great day!
Iโve read the comments and i am having the same problem too.I have been logged out from all of my devices.
Few days ago,my premium subscription was suddenly ended and I subsribed for premium again,Iโve succeeded the payment and I started using it and everything was fine until today.I was logged out and canโt login anymore.Then it said that my account was deactivated and I am really really sorry about that because I was using it every single day for hours and I did nothing wrong.Iโve never failed the payments too.I really donโt understand why.
There is a thing that : I was on a vacation but it was not in another country, it was in my country so I still donโt understand because Iโve never changed my location to another country.
Or also there is the thing that I started using the app called โMakromusicโ and I connected my Spotify account with it so I am really scared if it has been hacked.
I just really donโt know and I am very sad about it.I really need help because I am an active user and I really love my playlists and my followers.
Thanks anyway,
user e95cq07v3l5qlmhgl94e6mkfi
Did this ever get resolved I am experiencing the same issues you had, customer service is so unhelpful
Was this ever resolved for you? I am having the exact same thing happen to me
Plan
Free
Country
India
Device
(Iphone ๐
Operating System
(iOS 16.3)
My Question or Issue
I flew from india to egypt for studies and suddenly my spotify got logged out now i cannot log back in . I tried to change password by writting my username and getting the link on my apple id mail but whenever i open the link from the mail , it says the link has expired .
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ