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I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use free Spotify).
in fact, there are no country in the list, expect for the one where I was living before (Malta)
perhaps you know why I can’t chose any country but Malta?
thanks!
Hi @Stivale, thanks for writing!
You should be able to change your country as long as the IP address you are changing it from geo-locates to the correct one.
Does http://whatismyipaddress.com/ report your IP address is in Sri Lanka?
Hey @Stivale,
In this case I suggest that you try a clean reinstall of Spotify to see if this fixes the problem:
https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify
Also, make sure there's no VPN installed in your computer.
Let me know how it goes 🙂
Hi @Stivale,
Sure, there are a few ways to contact the Spotify staff.
Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.
Hope this is more helpful!
Hey there @Stivale,
Just wanted to jump in with some additional info to what @Bittencourt had already suggested.
If you moved to a country where Spotify hasn't launched yet, you won't be able to change the country settings to that country. Check out this support page to see a list of all the countries where Spotify is available.
Hope you'll find this info useful. Give us a shout in case you've any other questions.
Good news!
Spotify is now available in Sri Lanka
You can read more information about Spotify's launch in new markets in this news article: Spotify Expands International Footprint, Bringing Audio to 80+ New Markets
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