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Not able to select my country of residence

Not able to select my country of residence

 I recently moved to Sri Lanka and I am unable to modify the country in my account. ( I use  free Spotify).

in fact, there are no country in the list, expect for the one where I was living before (Malta)

perhaps you know why I can’t chose any country but Malta?

thanks!

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7 Replies

Hi @Stivale, thanks for writing!

 

You should be able to change your country as long as the IP address you are changing it from geo-locates to the correct one.

 

Does http://whatismyipaddress.com/ report your IP address is in Sri Lanka? 

BittencourtSpotify Star
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Yes, it shows Colombo (Sri Lanka). But still I am not able to change the country in my account...

Hey @Stivale,

 

In this case I suggest that you try a clean reinstall of Spotify to see if this fixes the problem:

 

https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify

 

Also, make sure there's no VPN installed in your computer. 

 

Let me know how it goes 🙂

 

BittencourtSpotify Star
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Hi!
No, nothing...still unable to change the country. I eliminated and reinstalled the app but nothing...I also did the updates of the IPhone. Shame...

Is there an email for technical assistance?

Thank you, really appreciated


Hi @Stivale

 

Sure, there are a few ways to contact the Spotify staff. 

 

Another great way is to reach Spotify via Facebook support. Shoot them a message here: Spotify Cares.

 

Hope this is more helpful!

BittencourtSpotify Star
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Hey there @Stivale,

 

Just wanted to jump in with some additional info to what @Bittencourt had already suggested.

 

If you moved to a country where Spotify hasn't launched yet, you won't be able to change the country settings to that country. Check out this support page to see a list of all the countries where Spotify is available.

 

Hope you'll find this info useful. Give us a shout in case you've any other questions.

XeniaModerator
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Good news!

 

Spotify is now available in Sri Lanka

 

You can read more information about Spotify's launch in new markets in this news article: Spotify Expands International Footprint, Bringing Audio to 80+ New Markets

MattSudaSpotify Star
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