Not able to terminate my family abo

[PyroDirk]

Hi,

i want to cancel my family abo back to premium. When i try to terminate family i am aske for my password.

I entered the same password as for my login but every time it tells me that it is wrong, even i used it from the clipboard (working on login).

So i am not able to cancel my family abo.

It is also not a good service that spotify doesn't present a phone number for such problems.

Dirk

[ryanmedia]

Hey, and welcome to the Spotify Community!

I suggest you try using another browser. If that doesn't work, then I would contact Spotify.

You can contact them via:

Facebook: https://www.facebook.com/SpotifyCares-227973660732160/

Twitter: https://twitter.com/spotifycares
Contact form: https://support.spotify.com/contact-spotify-support/?contact