Not accepting my credit card

[auguste313]

It seems like spotify keeps on showing the "Oops, seems your card or payment provider is having a bad day" for weeks now whenever i try to upgrade to premium. Same happened to few friends. Ive tried everything and theres nothing wrong with my card. Spotify should really fix this if they want our money because im running out of patience...

[Hubo]

Hey @auguste313! Thanks for coming to the community!

That's not cool. Could you try to clear your cookies and cache or try to use a different browser? That might solve your issue. Let me know how it goes!

Happy holidays! 🙂

[auguste313]

Ugh, nope, it didn't help... tried on both, laptop and phone, also several browsers but same error keeps popping up, nothing helps 😕

[Hubo]

Hey @auguste313!

Take a look at these troubleshooting steps:

These might help you pay for Spotify.

Happy holidays! 🙂

[Saeuz]

I have the same problem but is weird because spotify sometimes accept my card and sometimes just don't do it.. I've paid 3months with the same card.

[Hubo]

Hey @Saeuz! Welcome to the community!

Could you try the steps from the infographic I posted above? Let me know how it goes.

Happy holidays! 🙂

[Saeuz]

i did it, i call to my bank and they said  that everythings is all right, they said  maybe could be your internet server with the bank or something like that but they systems are working.

[Hubo]

Hey @Saeuz!

Could you try it on a different device (preferably on another network) and let me know how that goes?

Thanks! 🙂