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Not access to Spotify Premium

Not access to Spotify Premium

I have been a member of Spotify Premium for some years now,   but suddenly I dont have access to it.   I dont have any problem with the credit card that is linked to this service.    I have tried to update the credit card information,  but is not working.   How can I fix this?   

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1 Reply

Hey @antillon24,

 

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

 

After that, check the status of your subscription, and your receipts. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

 
Hope it helps. 🙂
osorniosSpotify Star
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